Recommended Reading: AMEX Rex no more
Devin Leonard and Elizabeth Dexheimer have an interesting feature-length article about the decline of American Express aka “AMEX.” I am surprised at some of the umbrage attributed to American Express personnel in the article. They apparently think their business existing for over 150 years is reason enough to continue to exist. Certainly, service and quality matter. However, in a world where every point of cost is scrutinized backwards and forwards to justify its existence, why wouldn’t…